Can I return my order?
We offer a 14-day return policy for products. Items must be in their original packaging and in new, unused condition.

How do I return my order?
To start a return, please use the link below to register. After registration, we will send you an email with instructions and our address details. Start a Return

*You are responsible for the return shipping cost of £12.9.

Can I exchange my item?
For exchanges, please contact us to arrange. You will cover any price difference and shipping costs.

Are there any costs to return items?
You will be responsible for the shipping costs associated with returning the item to us.

What if I received damaged or defective items?
Contact us immediately with photos of the damaged or defective item for a refund or exchange.

What happens if I don’t pick up my package?
If your package is returned to us, a fee of £12.9 will apply for shipping and handling.

Please ensure your package is packed as it was received.
We reserve the right to refuse returns that do not meet our guidelines.

Can I return or exchange personalised products?
Unfortunately, we do not accept returns or exchanges of personalised products. This is because the item is specially made according to the customer’s own specifications (for example name, date, image or design) and therefore cannot be resold to others. Exceptions only apply if the product has a manufacturing defect or differs from what was ordered.

For questions, contact us. We are here to help!